Privacy Policy
Last Updated: July 6, 2026
Ordero ("we," "us," or "our") operates the Ordero restaurant ordering system, including ordero.pk and associated dashboard tools. This Privacy Policy describes how we collect, use, and protect information collected through our system storefront and manager dashboards.
1. Information We Collect
We collect information to provide, maintain, and improve our services to restaurants and their customers. The types of information we may collect include:
- Restaurant Account Data: Registration details, login credentials, store locations, and administrative contact information.
- Order Data: Details of transactions, including items ordered, pricing, customer phone numbers, delivery addresses, and timestamp logs.
- Device & Communication Data: Push notification tokens (e.g., Firebase Cloud Messaging tokens) to facilitate real-time alerts for incoming orders.
2. How We Use Your Information
We use the collected information for various operational and service-improvement purposes:
- To process order transactions and notify restaurant staff instantly.
- To deliver real-time push notifications about order status updates to dashboard users and managers.
- To provide and maintain the system services, analyze operational performance, and troubleshoot bugs.
3. Data Storage & Security
We implement industry-standard administrative, technical, and physical security measures designed to protect your information from unauthorized access, modification, or disclosure. All database sharing and API communication are conducted over secure TLS/HTTPS connections. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Third-Party Integrations
Ordero integrates with trusted third-party service providers to deliver essential features, including:
- Firebase: Used for real-time database syncing, phone verification, and delivering push notifications (FCM tokens).
- SMS & WhatsApp Services: Used to deliver order verification tokens and status updates to customers.
These third parties are authorized to use your personal information only as necessary to provide these services to us.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@ordero.pk